Privacy Policy

1. Information We Collect

We collect information in the following ways:

• Information you provide to us: such as your name, email address, phone number, postal address and any details you share when you fill out our contact form, request a quote, place an order or communicate with us.
• Information collected automatically: such as your IP address, browser type, device information, operating system, referring pages, pages visited and the date and time of your visit.
• Cookies and similar technologies: small data files stored on your device that help the Website function and help us understand how it is used.

2. How We Use Your Information

We use the information we collect to:

• Respond to your questions, requests and messages;
• Provide, deliver and support our services;
• Process quotes, orders, payments and refunds;
• Send you administrative information, such as confirmations and updates about your requests;
• Send marketing communications, only where you have agreed to receive them;
• Operate, maintain, secure and improve the Website;
• Detect, prevent and address fraud, abuse or technical issues;
• Comply with legal obligations and enforce our Terms of Use.

3. Cookies and Tracking Technologies

We may use cookies, web beacons and similar technologies, including those provided by third-party analytics and advertising partners, to remember your preferences, understand how visitors use the Website and measure the effectiveness of our content. You can set your browser to refuse all or some cookies or to alert you when cookies are being sent. If you disable cookies, some parts of the Website may not work properly.

4. How We Share Your Information

We do not sell your personal information. We may share it only in the following situations:

• Service providers: with trusted companies that help us operate our business, such as hosting, payment processing, email delivery and analytics providers, who are required to protect your information;
• Legal requirements: when required by law, court order or government request, or to protect the rights, property or safety of Eleven360, our customers or others;
• Business transfers: in connection with a merger, acquisition or sale of all or part of our business;
• With your consent: in any other case where you have given us permission.

5. Data Retention

We keep your personal information only for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law (for example, for tax, accounting or legal reasons).

6. Data Security

We use reasonable administrative, technical and physical safeguards to protect your personal information. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you;
• Request that we correct inaccurate or incomplete information;
• Request that we delete your personal information;
• Object to or restrict certain processing, including direct marketing;
• Request a copy of your information in a portable format;
• Withdraw your consent at any time, where processing is based on consent.

Depending on your location, you may have additional rights under applicable laws such as Brazil's General Data Protection Law (Law No. 13,709/2018 – LGPD), the European Union's GDPR and the California CCPA/CPRA. To exercise any of these rights, contact us at [email protected]. We will respond within the time required by applicable law.

8. Third-Party Websites

The Website may contain links to third-party websites or services that we do not own or control. We are not responsible for the privacy practices of those third parties, and we encourage you to read their privacy policies.

9. Children's Privacy

The Website is not directed to children under the age of 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us and we will delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Eleven360 Tecnologia de Informacao Ltda.
CNPJ: 30.022.262/0001-18
Rodovia Imply Tecnologia, 1111, Rst 287 Km 105, Renascenca, Santa Cruz do Sul - RS, 96815-911, Brazil
Email: [email protected]
Phone: +55 (51) 2106-8000